How do I know which neighborhoods will be hit hardest by a storm?

Use a hazard map that overlays the storm forecast on your service area. The National Weather Service publishes wind speed forecasts and storm surge zones for hurricanes. Coastal neighborhoods in the surge zone almost always get hit hardest. Inland areas see lower wind speeds and no surge.

What should I do the day before a hurricane?

Six things: check the hazard map, pull up the hour-by-hour forecast, reschedule tomorrow's appointments, brief the crew on standby and recovery roles, stage trucks closer to expected impact areas with extra parts, then stand by and wait.

Which customers should I reschedule before a storm?

Cancel all non-emergency work scheduled during the wind peak window. Keep emergency calls live. Confirm with every customer by text or call that their appointment is moved and give them a new window.

Where should I position my service trucks before a storm?

Closer to the hardest-hit areas. Look at the forecast map to see where your service area will see the highest wind speeds or surge. Trucks staged there can respond first when the storm clears. Top off fuel. Pre-load common storm parts: capacitors, contactors, fan motors, refrigerant.

How to Plan for Tomorrow's Storm

Storm's coming. Calendar's full. Crew's wondering what to do. Here's the order: check the map, pull the forecast, reschedule tomorrow, brief the crew, stage the trucks, stand by. Six steps, thirty minutes, ready before it hits.