Last updated: July 16, 2026
By accessing or using CallBackOrElse ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a legally binding agreement between you and CallBackOrElse ("Company," "we," "us," or "our").
CallBackOrElse provides software tools that help home service businesses anticipate and respond to surges in demand, including demand driven by storms and severe weather. The Service includes, but is not limited to: storm and severe-weather monitoring and forecasting tools; identification of likely high-demand repair types associated with a weather event; proactive SMS outreach to a business's contacts; outbound voice calls and voicemail delivery to a business's contacts; an AI-powered phone receptionist; an in-dashboard AI assistant that helps you review and act on your calls, leads, and account data at your direction; a technician field app for assigned schedules, job details, field workflows, parts, job-proof photos, customer acknowledgments, and a technician field assistant; high-volume call handling ("Overload Mode"); customer and job mapping; automated appointment booking ("Auto-Book"); Google review management; SMS messaging; guided onboarding; and integrations with third-party Field Service Management (FSM) providers including Jobber, HouseCall Pro, and ServiceTitan. The Service is designed primarily for HVAC and home service businesses and may serve other trades.
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials. You are responsible for all activity that occurs under your account, whether or not authorized by you, and for ensuring that anyone you permit to access your account complies with these Terms. You agree to keep your account and business information accurate and current, and to notify us promptly at support@callbackorelse.com of any unauthorized access to or use of your account. If you accept these Terms on behalf of a business but lack authority to bind it, you accept these Terms in your individual capacity. You must be at least 18 years old and have the legal authority to bind the business entity you represent.
You may create an account using a supported third-party authentication provider (currently Google and Apple). When you use a third-party provider, you authorize us to access basic profile information (name and email) from that provider. Your use of third-party sign-in is also subject to that provider's terms of service.
Alternatively, you may create an account by providing an email address and a password of at least ten characters. We store your password only as a salted, one-way hash and cannot recover it on your behalf. You are responsible for choosing a strong, unique password and for keeping it confidential.
If you sign in with Apple and choose to use Apple's "Hide My Email" feature, a private relay email address will be used as your account email. Service communications (billing alerts, call summaries) will be sent to this relay address and forwarded by Apple to your personal inbox.
Authorized users and field workers. You may grant account or field-app access only to employees, contractors, and other personnel whom you are authorized to enroll, who are at least 18 years old, and who are legally permitted to perform their assigned work. You are responsible for employment, apprenticeship, workplace-safety, licensing, and worker-notice requirements; assigning appropriate access; keeping roster and job assignments accurate; promptly revoking access when it is no longer needed; and ensuring those users comply with these Terms. Technician usernames, passwords, one-time activation and reset links, passkeys, and field-device sessions are credentials and must not be shared with an unauthorized person. A technician must use a strong, unique password and keep it confidential. We store only a salted, one-way password hash and cannot recover a password; the office must issue a one-time reset link when recovery is needed. The technician activation clickthrough records the technician's confirmation of age, authorization, agreement to these Terms, and acknowledgment of the Privacy Policy. It does not transfer your employer, controller, safety, or worker-notice responsibilities to the technician or to CallBackOrElse. The technician field-app provisions in this paragraph and Section 13D take effect August 13, 2026.
The Service is offered on multiple plans. Plans and pricing are listed on our Pricing page. All prices are in U.S. dollars. All prices are exclusive of applicable taxes, which you are responsible for.
Included first-week service. When you create an account and pay the one-time setup fee, your first 7-Day activation is included at no additional charge — to get started you pay only the setup fee. This is not a free trial: payment of the setup fee is required to activate your account, and the included first week of Service is part of that paid sign-up rather than a trial period. The included Service begins when setup is complete and your account is active, does not automatically convert into or renew as a paid plan, and ends after 7 days unless you purchase a plan.
Setup fee. A one-time setup fee of $150 applies to new accounts. This fee covers the work required to provision and configure your account, including phone number provisioning, brand registration and A2P 10DLC messaging registration, and testing. The setup fee is required to activate your account and is charged in addition to any plan you later purchase. Because it covers provisioning work performed on your behalf, the setup fee is non-refundable once setup has begun (see Section 6). The setup fee is waived for customers on the Annual plan.
Promotional offers. From time to time, we may offer promotional pricing or introductory discounts at our discretion. Any such offer will be described at the time of signup.
All purchases are final and non-refundable, including per-event activations (4-Day, 7-Day) and Annual subscriptions. Per-event activations end at the conclusion of the activation window; Annual subscriptions may be canceled at any time, remain available through the current paid annual billing period, and will not be refunded for any unused portion of that period. Choosing immediate account deletion forfeits any remaining paid Service and does not create a refund. If we are unable to complete setup of your account, the setup fee will be refunded.
If the Service experiences a material outage that prevents you from using a paid plan during its activation window, contact support@callbackorelse.com and we will work in good faith to resolve the issue, which may include credit toward a future activation at our discretion. This is the sole remedy for service outages; see Sections 12 and 13 for the broader limitation of liability and disclaimer of warranties.
You agree not to use the Service to:
You represent and warrant, for every recipient list you use with the Service, that you have obtained and maintain records of such consent.
See our full Acceptable Use Policy for details.
The Service uses AI to answer phone calls. Every AI-handled call begins with a disclosure, before any substantive interaction, that (1) the caller is speaking with an AI assistant and (2) the call may be recorded. This disclosure is mandatory and may not be modified, suppressed, or removed. You agree to comply with all applicable laws regarding call recording and AI disclosure in your jurisdiction. We may update the form, content, or placement of the disclosure as legal requirements evolve, without prior notice.
SMS features are subject to A2P messaging regulations and carrier requirements. Outbound SMS requires carrier registration (A2P 10DLC), which is subject to third-party approval timelines outside our control — typically approximately 48 hours, but not guaranteed. Voice features are available as soon as your phone number is provisioned; SMS features become available once registration is approved. You are responsible for obtaining and maintaining all legally required consent from message recipients, including prior express written consent for marketing messages, and for honoring opt-out requests. See Section 14A and our Acceptable Use Policy for your full obligations. For practical guidance, see our Messaging Compliance FAQ.
The Service, including all software, design, content, and branding, is owned by CallBackOrElse. You may not copy, modify, distribute, or reverse-engineer any part of the Service. Your business data and call recordings remain your property.
You grant CallBackOrElse a non-exclusive, worldwide, royalty-free license to host, store, transmit, process, and display your business data and call recordings, and to disclose them to subprocessors as listed in our Privacy Policy, solely as necessary to (a) operate, secure, debug, and improve the Service for you; (b) perform real-time and post-call inference via third-party AI providers (ElevenLabs, OpenAI) to deliver the features you have configured; (c) generate aggregated, de-identified analytics about Service usage; and (d) respond to lawful requests from regulators, courts, or carriers, and continuing after termination solely as necessary for data retention, backup integrity, and legal compliance as described in Section 18 and the Privacy Policy. Aggregated, de-identified data generated from use of the Service is owned by CallBackOrElse.
Feedback. If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.
CallBackOrElse does not train artificial intelligence models. We do not aggregate your business data, your call recordings, or caller content into a training corpus, and we do not authorize any subprocessor to do so on our behalf. Third-party AI providers process API requests we send under their own published API terms; those terms (as of the Last Updated date) do not include training on API-submitted data by default. If that posture changes for any subprocessor, we will update Section 5 of the Privacy Policy and provide notice as described in Section 19.
Your use of the Service is subject to our Privacy Policy. We collect, process, and store data as described therein.
Roles. With respect to your account information (your name, email, billing details, account preferences), CallBackOrElse acts as a data controller. With respect to caller, customer, and field-operation information processed on your behalf (caller phone numbers, call audio, transcripts, AI-generated summaries and classifications, scheduling and contact records, technician job activity, job photos, and customer acknowledgment and signature records), you are the data controller and CallBackOrElse acts as a data processor that processes that information at your direction and on your behalf. We process that information only as needed to provide the Service, comply with law, and as further described in the Privacy Policy. As the data controller, you are responsible for providing any legally required privacy notices to your callers, customers, employees, and contractors and for ensuring you have a lawful basis and authority to collect and process their information through the Service. You are also responsible for determining whether and how customer signatures or photos may be collected and used for your business records. The technician activation disclosure is not a substitute for any employer-specific electronic-monitoring, workplace, or personnel notice required by the laws that apply to you. We will enter into a data processing addendum incorporating these processor obligations with customers upon request. To request one, contact support@callbackorelse.com.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLBACKORELSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOST PROFITS, OR LOSS OF DATA. OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI RESPONSES WILL BE ACCURATE IN ALL CIRCUMSTANCES.
The AI receptionist is a scheduling, message-taking, and lead-capture tool. It is not a licensed professional, a technician, an emergency dispatcher, or an authorized agent of any business. The AI:
You acknowledge these limitations and agree that the business owner — not CallBackOrElse — is responsible for reviewing AI-generated bookings, quotes, and messages before relying on them. Reliance on AI output without owner review is at your own risk.
Storm monitoring, forecasting, demand-surge predictions, and related features rely on third-party weather and geographic data sources and on probabilistic models. They are provided for informational and operational-planning purposes only. We do not warrant the accuracy, timing, location, severity, or occurrence of any predicted weather event or demand surge. The Service is not a source of official weather warnings; callers and businesses should rely on the National Weather Service and local emergency authorities for safety-related decisions. You are responsible for all business decisions made in reliance on storm-related features, including staffing, staging, and outreach decisions.
The in-dashboard AI assistant is a tool that helps you review your calls and leads, draft messages, and take actions in your account at your direction. Like the AI receptionist, it is not a licensed professional and does not provide professional, technical, safety, legal, or financial advice. The assistant:
You acknowledge these limitations and agree that you — not CallBackOrElse — are responsible for any action you confirm through the assistant. Reliance on assistant output without your review is at your own risk.
The technician field app is an operational tool for schedules, assigned job details, workflow records, parts, photos, customer acknowledgments, and confirmed field actions. It updates a technician's displayed map placement from job and workflow status; it is not a continuous GPS tracking service. The technician field assistant is an AI tool and is not a licensed HVAC professional, safety authority, emergency dispatcher, or source of technical diagnosis. It may produce inaccurate, incomplete, delayed, or contextually wrong output.
These technician field-app and field-assistant terms take effect August 13, 2026.
You agree to indemnify, defend, and hold harmless CallBackOrElse and its officers, directors, employees, contractors, and affiliates from and against any and all claims, demands, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms or any policy incorporated by reference; (c) your violation of any third-party right, including any intellectual property, privacy, or publicity right; or (d) any content, configuration, or instructions you provide to the Service, including AI prompts, message templates, recipient lists, and call routing rules.
This Section 14A is in addition to, and does not limit, Section 14. You acknowledge that you — not CallBackOrElse — are the sender of any voice call or text message initiated through the Service to your customers, prospects, or other recipients. You are solely responsible for: (i) obtaining and maintaining valid prior express consent (and prior express written consent for marketing) from each recipient before any call or message is sent; (ii) honoring opt-out requests; (iii) complying with calling-time-of-day restrictions; (iv) maintaining accurate consent and opt-out records; (v) the content of every message and the script of every AI-handled call; and (vi) all carrier requirements, including 10DLC registration accuracy and CTIA Messaging Principles.
You agree to indemnify, defend, and hold harmless CallBackOrElse and its officers, directors, employees, contractors, and affiliates from and against any and all claims, demands, losses, damages, liabilities, judgments, settlements, statutory penalties, regulatory fines, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to any voice call, SMS message, MMS message, or other communication initiated, configured, or caused to be sent through your account or on your behalf, including but not limited to claims under or alleging violation of:
This indemnification applies regardless of whether the claim is brought by an individual recipient, a class of recipients, a private attorney general, a regulator, or a carrier, and regardless of whether the claim seeks actual damages, statutory damages, treble damages, restitution, disgorgement, injunctive relief, or fees. CallBackOrElse provides the tools; you control who is contacted, what is said, and when. Liability for that conduct is yours.
We may, at our sole option and at your expense, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of that claim.
We will defend you, and pay any final court-awarded damages or settlement we agree to in writing, in any third-party claim alleging that the Service, as provided by us and used by you in compliance with these Terms, directly infringes a United States patent issued as of the date of the claim, or a copyright, in either case held by a person or entity unaffiliated with you. This obligation is conditioned on you (a) promptly notifying us in writing of the claim; (b) giving us sole control of the defense and settlement; and (c) cooperating reasonably at our expense.
If the Service becomes, or in our reasonable judgment is likely to become, the subject of an infringement claim, we may at our option (i) procure for you the right to continue using the Service, (ii) modify the Service so that it is non-infringing while preserving substantially equivalent functionality, or (iii) terminate your access and refund any prepaid fees covering the period after termination.
This Section 14B does not apply to claims arising from: (a) your modifications to the Service or combinations of the Service with other products, data, or services not supplied by us; (b) your continued use of an allegedly infringing version of the Service after we have provided a non-infringing version or workaround; (c) AI prompts, message templates, recipient lists, business names, logos, scripts, or other content you supply; or (d) your violation of these Terms. THIS SECTION 14B STATES OUR ENTIRE OBLIGATION AND YOUR EXCLUSIVE REMEDY FOR ANY THIRD-PARTY INFRINGEMENT CLAIM RELATED TO THE SERVICE.
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service ("Dispute") shall be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable to the parties. Arbitration shall take place in Bay County, Florida; provided, however, that if the claimant is an individual consumer (not a business or business operator) who resides outside the State of Florida, the arbitration shall be conducted, at the claimant's election, (i) by remote/online proceeding under the AAA's then-current online dispute resolution rules, (ii) by document-only submission where AAA rules permit, or (iii) at an AAA hearing location reasonably convenient to the claimant. The arbitrator may also order a remote/online proceeding at any time if doing so will materially reduce inconvenience or cost. The arbitrator's decision shall be final and binding, subject to limited judicial review under the Federal Arbitration Act. The Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., governs the interpretation and enforcement of this Section 15. You may opt out of this arbitration provision by sending written notice to support@callbackorelse.com within 30 days of creating your account; opting out does not affect any other provision of these Terms.
Pre-arbitration notice and good-faith negotiation. Before commencing an arbitration, the claimant must send a written notice of dispute by email to support@callbackorelse.com and by mail to the CallBackOrElse business mailing address listed in Section 23 (or, if the claimant is CallBackOrElse, to your account email and business address on file) describing the claim and the relief sought. The parties shall negotiate in good faith for at least sixty (60) days after the notice is received before commencing arbitration.
Mass-arbitration procedures. If twenty-five (25) or more notices of dispute are submitted to CallBackOrElse by or with the assistance of the same law firm or coordinated group of counsel within a sixty (60) day period, and those disputes raise substantially similar claims, the parties agree that the AAA Mass Arbitration Supplementary Rules (effective January 15, 2024), or any successor AAA rules governing mass arbitration, shall apply, including any AAA-administered mediation, bellwether, or batched-filing procedures. The parties further agree that, to the extent permitted by AAA rules, claimants will be assigned to numbered batches of no more than fifty (50) cases, that bellwether arbitrations from each batch will be conducted before any remaining cases proceed, and that any party may request a process arbitrator to resolve disputes about batching, fee allocation, or sequencing. Filing-fee allocation in a mass arbitration shall follow the AAA Mass Arbitration Supplementary Rules and the AAA's published fee schedule for mass arbitrations, not the per-case consumer fee schedule.
Class, collective, and representative proceedings prohibited in arbitration. The arbitrator may award relief only on an individual basis and may not consolidate more than one person's claims, preside over any form of class or representative proceeding, or award class-wide, collective, or public-injunctive relief, except as expressly authorized by the AAA Mass Arbitration Supplementary Rules referenced above.
YOU AND CALLBACKORELSE EACH AGREE THAT ANY CLAIM AGAINST THE OTHER MUST BE BROUGHT IN YOUR OR ITS INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. UNLESS BOTH PARTIES AGREE OTHERWISE IN WRITING, AN ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
Severability of this Section 16 (blue-pencil rule). If a court or arbitrator of competent jurisdiction determines that any portion of this Section 16 is unenforceable as to a particular claim or remedy (for example, a non-waivable public-injunctive-relief claim), then that particular claim or remedy shall be severed and litigated in a court of competent jurisdiction sitting in Bay County, Florida, on an individual basis. The remainder of these Terms — including Section 15 (Binding Arbitration) as to all other claims, the class waiver as to all other claims, and the mass-arbitration procedures — shall remain in full force and effect. The parties expressly intend that no holding of partial unenforceability shall void Section 15 or the remainder of Section 16 in their entirety.
If, despite the foregoing, a court or arbitrator determines that the entire class waiver in this Section 16 is unenforceable with respect to a Dispute, then Section 15 (Binding Arbitration) shall not apply to that Dispute, and that Dispute alone shall be litigated on an individual, non-class basis in a court of competent jurisdiction sitting in Bay County, Florida; arbitration and the class waiver shall remain in effect for all other Disputes.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
The account-closure, automated-deletion, and owner-initiated deletion provisions in this Section 18 take effect August 14, 2026.
You may cancel an Annual subscription at any time through your dashboard. Cancellation stops renewal but does not end the current paid annual billing period. A per-event plan ends automatically when its 96-hour or 168-hour activation window ends. When paid Service ends, operational access stops, we begin deactivating your provisioned CallBackOrElse phone number while reserving it for your account during a 30-day account-closure window, and the dashboard is limited to account-closure controls. During that window, an account owner can request and download an account export, reactivate by completing a successful payment, or choose immediate deletion. A successful payment before scheduled deletion cancels the pending deletion and restores Service.
If you do not reactivate, account deletion begins automatically at the end of the 30-day closure window. We may terminate or suspend your account for violation of these Terms with or without notice. Except for records we are required or permitted to retain longer, data is removed as described in our Privacy Policy.
An account owner may choose immediate deletion through account settings after recent email reauthentication, typing the confirmation phrase shown by the Service, and confirming the stated consequences. Immediate deletion ends Service immediately, forfeits any unused paid time without refund, revokes account and field-app access, and begins removal of account data and linked-provider access as described in our Privacy Policy. Deletion cannot be undone after it begins.
In the event CallBackOrElse discontinues the Service entirely, we will provide at least 90 days' advance notice via email. During that period, you may export your data in machine-readable format (JSON or CSV) through your dashboard or by request to support@callbackorelse.com. After the notice period, data will be deleted per our Privacy Policy. Customer data will not be sold to third parties in the event of discontinuation or bankruptcy.
We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will continue in full force and effect.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control, including but not limited to: natural disasters, storms, hurricanes, floods, earthquakes, epidemics or pandemics, acts of war or terrorism, government actions or orders, labor disputes, power or internet or telecommunications outages, carrier outages (including but not limited to Telnyx, SignalHouse, or other telephony or messaging providers), or failures of third-party service providers. For clarity, a weather event affecting your service area does not by itself excuse our performance; this section applies only where an event actually prevents a party from performing.
The affected party must notify the other party within 48 hours of the event. The obligation to perform is excused for the duration of the force majeure event, up to 60 days. If a force majeure event continues for more than 60 days, either party may terminate these Terms upon written notice with a prorated refund for any prepaid fees covering the period after termination. Both parties shall use reasonable efforts to mitigate the effects of the force majeure event.
These Terms, together with the Privacy Policy, Acceptable Use Policy, and Cookie Policy, constitute the entire agreement between you and CallBackOrElse regarding your use of the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter of these Terms.
You may not assign or transfer these Terms or your rights under them, in whole or in part, without our prior written consent. We may assign these Terms, in whole or in part, at any time without notice to you, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
For questions about these Terms, contact us at: support@callbackorelse.com
Mailing address (for legal notices, including the pre-arbitration notice in Section 15): CallBackOrElse, 7124A Singleton Circle, Panama City, FL 32404.
CallBackOrElse complies with the Digital Millennium Copyright Act, 17 U.S.C. § 512. If you believe content accessible on or through the Service infringes a copyright you own or control, please send a written notice that includes all elements required by 17 U.S.C. § 512(c)(3) — identification of the work claimed to be infringed, identification of the allegedly infringing material with reasonable specificity, your contact information, a good-faith statement, a statement of accuracy under penalty of perjury, and a physical or electronic signature — to our designated agent:
DMCA Designated Agent — CallBackOrElse
Email: dmca@callbackorelse.com
(Postal address available on request and registered with the U.S. Copyright Office DMCA Designated Agent Directory.)
We will respond to properly formatted DMCA notices in accordance with 17 U.S.C. § 512. Repeat infringers will have their accounts terminated under our repeat-infringer policy. Misrepresentations in a DMCA notice or counter-notice are subject to penalties under 17 U.S.C. § 512(f).
CallBackOrElse strives to make the Service usable by people with disabilities and is committed to ongoing efforts to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where reasonably practicable. Accessibility features and gaps evolve as the product evolves; we do not warrant that every page or feature meets a specific WCAG conformance level at all times. If you encounter an accessibility barrier that prevents you from using a portion of the Service, please contact us at accessibility@callbackorelse.com (or support@callbackorelse.com with the subject line "Accessibility Request"). We will work in good faith to provide an accessible alternative or to remediate the barrier within a reasonable time. This statement does not constitute a waiver of any rights or obligations under the Americans with Disabilities Act, 42 U.S.C. §§ 12101 et seq., or any state-law analog.
You represent and warrant that: (a) you are not located in, under the control of, or a national or resident of any country subject to a comprehensive U.S. embargo or similarly restricted by U.S. export control laws (currently including, without limitation, Cuba, Iran, North Korea, Syria, the Crimea, Donetsk, Luhansk, and Zaporizhzhia and Kherson regions of Ukraine, and any other country or region as designated from time to time by the U.S. government); (b) you are not identified on the U.S. Department of the Treasury Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List, the U.S. Department of Commerce Bureau of Industry and Security Denied Persons List or Entity List, the U.S. Department of State Debarred List, or any other restricted-party list maintained by the U.S., United Nations, European Union, or United Kingdom government; and (c) you will not use, export, re-export, or transfer the Service in violation of any U.S. or other applicable export control or sanctions law. We reserve the right to suspend or terminate your account immediately and without refund if we determine, in our reasonable discretion, that any of the foregoing representations is or has become untrue.